📦 Handling & Dispatch: All orders are carefully packed (using anti-static ESD bags or high-impact shockproof wrapping where applicable) and shipped within 24-48 hours after payment verification.

✈️ Battery & Large Goods: For special bundles containing internal batteries or large-scale items, we utilize specialized, fully compliant logistics land/air freight channels to ensure seamless customs clearance.

🏠 Delivery Notice: Real-time tracking info will be uploaded immediately upon dispatch. Please double-check your shipping address before paying. Once shipped, the destination cannot be altered. If the outer parcel arrives severely damaged, please reject the package or ask the carrier for an official damage report.

🛃 Tax Policy: Import duties, VAT, country-specific taxes, and custom clearance charges are not included in the item price or shipping rates. These fees are the sole responsibility of the buyer according to local regulations.

🎨 Batch & Color Variation: Due to screen display variations and minor factory manufacturing batch updates, the product color, technical text markings, or superficial details may vary slightly. However, the absolute core specifications and technical performances remain completely unchanged.

🛠️ Missing Parts & Hardware Testing:
① For building block / MOC kits: If you notice any missing or damaged parts upon arrival, contact us with photos and we will arrange a FREE replacement batch.② For technical hardware, servos, and sensors: Each unit undergoes strict factory calibration. Please test technical parameters on breadboards before soldering or assembly. Items that are permanently altered, soldered, or damaged due to user over-voltage/overload are not eligible for returns.

📹 Unboxing Video: To secure a swift and effortless resolution for any package discrepancies or transit-related damage, we highly recommend buyers record a brief unboxing video when opening the parcel for the first time.

🕒 Response Time: Due to geographical time zone differences, our technical customer support team guarantees a comprehensive reply to all inquiries within 24 hours.

💬 5-Star Resolution: Your satisfaction is our primary goal. If you experience any issues, please message our store desk first before leaving any negative feedback or opening a formal dispute. We are fully committed to working out a fair, professional solution for you!