Q&A

Q1: Is this an original Netflix licensed toy?
A: Yes, these are 100% authentic, officially licensed Mermaid Magic toys by Headstart.
Q2: What is the main difference between the two versions?
A: The Warrior Doll is larger, transforms from pants to a fabric tail, and includes jewelry for children. The Color Change doll is slightly smaller, has a color-shifting tail, and is designed for sensory water play.
Q3: Can the dolls be used in the bath?
A: The Color Change version is specifically designed for water play. For the Warrior Doll, we recommend keeping it dry to protect the fabric tail and rooted hair quality.
Q4: Do they come with accessories for kids?
A: Only the Warrior Doll (Large Box) sets include the wearable bonus ring and bracelet for children.
Q5: Which characters are available?
A: You can collect all three main heroes: Merlinda (Blonde), Sasha (Brown hair), and Nerissa (Black hair).

Please Note！

Some styles listed in this link do not include a box; by purchasing this item, you agree that the doll is sold without a box.

We will securely pack the item in a sturdy bag and wrap the exterior with air-column wrap and a waterproof bag to ensure the doll remains in good condition.

Please Read Before Purchase
 

1、If you have any questions or concerns about the product, please feel free to contact our online customer service for assistance.

2、If you are unsatisfied with the product upon receipt—for instance, if there are quality flaws, damaged packaging, the wrong item was delivered, or the quantity received does not match your order—please don't worry and refrain from leaving negative feedback immediately. Instead, contact our online customer service team. We will do our best to resolve the issue for you.

3、If the product meets your expectations and you are satisfied with your purchase, we would be truly grateful if you could leave a 5-star review. Your positive feedback is extremely important to our store. Thank you!

About packaging
 

1、We truly value your shopping experience and fully understand your concern about potential damage to items during shipping. We also recognize that you might prefer additional protective measures for your order. That’s why we’d like to share JUN PAN TOYS’ packaging process with you. You can check the images below to see how we pack items — it might help you feel more confident about your purchase.

2、First, we wrap the product densely with cushioning materials or use soft air-filled packaging. For more fragile items, we further secure them in sturdy boxes to minimize the risk of damage during transit. This approach ensures the best possible protection for your order.

3、Finally, we place the package in a waterproof bag before shipping. We also include random freebies in your parcel — such as cute stickers — as a little surprise gift!

4、Even though we take every precaution and sincerely hope to deliver your item in perfect condition, please note that we ship from China, and due to the long distance, there’s still a slight chance of damage during transit. While we cannot guarantee that accidents will never happen, we want to assure you that we put a great deal of effort into keeping your package safe. If your item does arrive damaged, we kindly ask for your understanding and urge you not to leave negative feedback immediately. Instead, please contact our customer service team for assistance. Thank you, and have a wonderful day!

1、Regarding order shipment, we will dispatch your item within 5 days after payment. For the estimated delivery time, you can check the order page where the expected arrival date will be displayed.

2、We use AliExpress' official logistics for shipping. If you prefer a faster shipping method and your order has not yet been shipped, please contact our online customer service. Please note that faster shipping usually involves higher costs. If that works for you, expedited shipping may be a suitable option.

3、Depending on your country's policies, import duties, taxes, or handling fees may be incurred upon package arrival, which are the responsibility of the buyer. Please understand the relevant regulations in your country before purchasing.If you have any questions about import taxes or customs duties related to your order, feel free to reach out to our online customer support team.

4、If you have any questions regarding your tracking number or notice any irregularities with the shipping status, please contact our online customer service promptly.